Information for Clients During an Emergency
Atomi Financial Group has developed a business continuity plan regarding how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions are unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.
If, after a significant business disruption, you cannot reach our home office in Irvine, California, at (888) 533-9364 and you have an account in which you desire to place a trade order or request any other trade-related cash or security transaction, you should contact our custodians, Schwab Institutional, at (800) 515-2157 or SEI at (800) DIAL-SEI, respectively.
If your investments are held directly with an investment company, please refer to your statements or the company web sites for emergency contact information if you are unable to reach us for any reason.
We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
Our business continuity plan addresses: data backup and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.
Our custodians, Schwab Institutional and SEI, backs up our important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, our clearing firm has advised us that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions and payments within the same day of the occurrence. Your orders and requests for funds and securities could be delayed during this period.
Significant business disruptions can vary in their scope, such as only our firm, a single building housing our firm, the business district where our firm is located, the city where we are located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume business within the same business day of the occurrence.
In a disruption affecting our business district, city, or region, we will transfer our operations to a site outside of the affected area, and recover and resume business within one business day of the occurrence. In either situation, we plan to continue in business, transfer operations to our custodian if necessary, and notify you through our web site as to how to contact us or obtain information regarding your investments. If the significant business disruption is so severe that it prevents us from remaining in business, we assure our customers prompt access to their funds and securities.
If you have questions about our business continuity plan, you can contact us at (888) 533-9364.